We Grow Leaders Who Build Leaders

Aligned, Collaborative, Accountable Teams Drive Commercial Results

“Our engagement went from 49% in 2023 to 78% in 2025, a great indicator of the program we’ve been on with you.” Roche Products

TAKE YOUR HIGH PERFORMANCE TEAM ASSESSMENT

We combine tailored in-person experiences with purposeful online learning to deliver outstanding results

HIGH IMPACT EVENTS & WORKSHOPS DELIVERING PRACTICAL LEARNING
PROGRAMS THAT BUILD ALIGNED, ACCOUNTABLE, COLLABORATIVE TEAMS
DIGITAL LEARNING THAT SCALES HIGH PERFORMANCE BEHAVIOUR

Your people will:

Grow their self-awareness and understanding of others
Collaborate confidently with a range of personalities, even the “difficult ones”
Create new ways of working across business functions
Give and receive feedback for positive behaviour change
Be empowered to take on more responsibility
Be agile and make more decisions
Find meaning and fulfilment at work.

Your leaders will:

Role model collaboration and effective problem solving and decision making across business functions
Work with their leadership peers as a united team
Hold people accountable in ways that build (VS break) trust
Address low performance early and effectively
Elevate out of daily chaos and focus into higher level strategy
Build leaders around them creating and sustaining an internal ecosystem of growth and performance.

TAKE YOUR HIGH PERFORMANCE TEAM ASSESSMENT

"After completing the program with my team, developing a common language of accountability and building trust together, we were able to go deeper in conversations and stretch ourselves beyond our limiting beliefs. The personal empowerment for each team member came from their personal reflections and understanding of themselves, rather than just expecting others to be more accountable."

Vicki Kindilien
Senior Coordinator, Specialist Support Learning and Policy, Knox City Council
"The impact of doing this course is felt throughout our organisation as we lead in much greater alignment. We purposefully choose to work powerfully together to produce great outcomes for the people we serve and Roche."

Brigid Waite
Chapter Lead, Health Ecosystems, Roche
"There have been so many great tools implemented from the program for our state regional and area managers. The benefits that they can take from these tools will really support their development and succession planning in their roles, so I look forward to seeing what this looks like for our store leadership crew and what part we can play in supporting their success."

Renae Taylor
Regional Manager, Country Road and Trenery
"I’ve implemented the tools taken from the leadership program immediately. I've rolled these down to my leadership team as well as used them in individual conversations. The investment in my team is so important and having these tool helps me to be a more effective leader through self-understanding."

Ben O’Brien
Regional Manager, Country Road and Trenery
"Karen's workshop is by far the best training I have undertaken in my 9 years at Pitcher Partners. I cannot recommend it enough. I found it perfect for my current circumstances and position. She is relatable, very hands on and worked one on one with all of us throughout the day."

Julie Rennie
Client Director Private Business and Family Advisory, Pitcher Partners
"Thank you for opening the minds and hearts of our group of marketing leaders on Monday. You have a special presence and connection. It is so admirable how you can uncover hard truths in a way that is compassionate, supportive and empowering."

Kellie Ulyate
Early Portfolio Manager, Roche
"The day was amazing. I cannot recommend it highly enough! Karen is an incredible facilitator, and created a really welcoming space where we all felt comfortable to share, given a lot of the conversations were quite personal to each of us."

Robyn Burrows,
Early Careers Senior Manager, Pitcher Partners
"I just wanted to personally thank you for everything you have taught us in the last few months, I have really enjoyed my journey through the course and I feel I am in more positive, happy person. I have already arranged to be coached/mentored once a month to continue the great learning journey and reach my goals."

Louise Purcell
Coordinator International Services, Santa Fe Wridgways
"Thanks Karen. Can’t tell you how good I feel today. Keep being you. We all need you...you’re a true diamond."

Elle Roseby
Managing Director, Country Road
"I must say the feedback I have received from the people meeting you for the first time has been really positive as well. Most felt so much better afterwards - both from hearing they are not alone with their feelings but also naming them."

Carryn King
Head of Marketing, Neuroscience, Rare Diseases, Immunology, Opthamology, Personalised Healthcare, Roche
"A quote from the session that really stayed with me was...'When you have trust you have engagement, and when you build the trust you move into that partnership state'. I've got some incredible tools now to use for my own leadership as well as share with my leaders. I found getting to work with different leaders in the group environment and listening to their examples valuable learning."

Amy Smith
Regional Manager, Country Road and Trenery
"Karen, I would like to thank you for the support and advice during the course. I have learnt a lot and I look forward continuing to use the tools that you have taught me moving forward."

Brett Phillips
Senior Supervisor, Greater Metropolitan Cemeteries Trust
"I just wanted to say thank you for coaching me (I hope it continues) over the past few months. I have enjoyed the way you communicate and help me understand the process of becoming a better leader and building trust with my team."

Darren Pybus
Roofing Operations Manager, Bristile Roofing
"The team made noticeable improvements and behaviour shifts in communication and listening – more open and empathetic, asking open questions. Now focusing on the total solution with a customer, offering other products, greater confidence, improved attitudes. Management were encouraged to coach and mentor the participants as they progressed through the program and as such became an integral part of the solution."

Garry Quigley
State Manager, Assa Abloy
"I can’t tell you how amazing yesterday was, Karen, you have been that special person to spark amazing growth in my team! They were buzzing after the session and I know they will step up and challenge themselves in the coming months."

Taleana Quintal
Director, Visual Merchandising, Decjuba
"In my 11 years of doing this kind of work, I've never experienced a facilitator quite like Karen. Her connection to the conversation and understanding of when to push, pull, hold, or take a breath with the group is like watching dance. Such skill, such heart."

Kate Baxter
Creative Director, Together Apart
"I was surprised at how the course also took a personal journey of self-discovery and self-awareness. It created a welcoming environment which eased my nerves and invited me to share openly without feeling as though I was being judged. It took away the ‘cliché’ customer service term and made it something that can be related to."

Lauren
Customer Service Officer, Sirva
"Karen was very good at listening to people’s problems and goals and then addressing each individual challenge at different times during the day. It felt like she was speaking to me personally, even though it was not a private coaching."

Sian Jones
Employee Experience, Co-Owner, Neu21
"Delivered exceptionally well. I gained a broader understanding of why others react the way they do."

Natasha
Customer Service Officer, Sirva
"It was an awesome session and has created another great platform for conversations and growth. As always, your efforts and time are hugely appreciated – to see where the team are now is awesome!"

Tania Austin
Owner, Decjuba
"The course not only provided our business and team with a realistic focus of our service and approach to our clients, it also allowed us to look into and understand our internal approach and relations to each other within our organisation."

Tony Martin
Project Manager, NILSEN
"I was so proud of the team and how they have handled very difficult conversations and listening to them I know without doubt that we would not be in the same position without the work that we have done with you."

Lindsay Baggaley
General Manager Retail Operations, Country Road and Trenery
"Thank you so much for the program and supporting us through immense growth and development. The final celebration session was really impactful. I found that taking the time to review our initial goals and reflect on the skills we’ve developed was a great finale to the program. I feel very accomplished and empowered having made great inroads in achieving my goals and am equipped with far greater communicative skills than I had 12 months ago. All the best and see you soon, I’m sure."

Lachie Halliday
Commercial Operations Coordinator, Country Road
"The workshop exceeded my expectations as it forced me to unfold alot of layers within myself and to dig deep. It was of great value. I took away key items that I am practising daily in my professional and personal life and am finding a profound and positive difference which then is having a positive impact on others in my life."

Vicky Meraklis
Senior Manager Pitcher Partners
"What an incredible session! I just wanted to firstly thank you so much for today. I have received such incredible feedback from our store managers on the “own your power” leadership session. It was exactly what they needed heading into Grand Finale. Now it is over to us as leaders to continue this work with our crew – we are looking forward to continuing on with these key focus areas in our state meeting (and our everyday). So much value and inspiration here. Thank you so much."

Meghan Fraser
National Retail Manager, Country Road and Trenery
"It was really great being able to work in a small group context where we got to know one another and it felt like a very personalised workshop. Unlike most training sessions, after the workshop with Karen, we came out with a clear set of actions that were also catered to our individual needs."

Lingyun LI
Analyst, Pitcher Partners

Item 1 of 26

We Grow Leaders Who Build Leaders

HIGH IMPACT EVENTS & WORKSHOPS DELIVERING PRACTICAL LEARNING

PROGRAMS THAT BUILD ALIGNED, ACCOUNTABLE, COLLABORATIVE TEAMS

DIGITAL LEARNING THAT SCALES HIGH PERFORMANCE BEHAVIOUR

Your people will:

Your leaders will: